Receptionist Training

Receptionist Training Courses for Reception Staff

 

Our receptionist training courses are available throughout the UK, please visit our new website for course dates and course availability.

 

Please Visit Our New Website

www.HamiltonMercer.co.uk

 

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Customer Service Training and Receptionist Training

 

Our Customer Service Training Course give you the vital ingredients to Excellent Customer Service, Professional Telephone manner and Excellent Communication Skills. Excellent Customer Service Training helps to generate Exceptional Customer Service Records, enhance your companies reputation, can Increase future Sales and Improve Client retention. We appreciate that everyone is different, so we provide essential tips to establish your very own personal style that works for you.

The consequences of Poor Customer Service can result in the loss of New and existing Customers, Severely damage your Companies reputation and ruin the integrity of the individual.

In the competitive world of Business, one of the most important features that sets you apart from your competition is the level of Customer Service you deliver to your clients. Our Customer Service Training Course provides the ingredients to achieving Excellent Customer Service and Customer Care.
Its no secret that People buy People, but most importantly, people buy from people they like. Most of you will not be Telesales people but every Telephone conversation is an opportunity for you to sell yourself and your company.

Our Customer Service Training Course will Enhance your Telephone proficiency, develop your rapport building and Communication Skills, give you a clear understanding of why Excellent Customer Service and Telephone Communication Skills are vital within your business and provide essential tips to establishing your very own personal style that works for you when using the Telephone.

 

Receptionist Training

Telephone Techniques Training For Receptionists


A Professional Telephone manner and Excellent Communication skills are the vital ingredients to a successful Telephone Conversation. They generate Exceptional Customer Service Records, enhance your companies reputation.

 

The consequences of Poor Telephone Communication skills for receptionists can result in the loss of New and existing Customers, Severely damage your Companies reputation and ruin the integrity of the receptionist.

In the competitive world of Business, one of the most important features that sets you apart from your competition is the level of Customer Service you deliver to your clients.
Its no secret that People buy People, but most importantly, people buy from people they like. Most of you will not be Telesales people but every Telephone conversation is an opportunity for you to sell yourself and your company.

Our Receptionist training course will develop your Communication Skills, Increase your Confidence and provide Essential tips to Establish your very own personal style that works for you when using the Telephone.

 

Telesales Training Course

One of the most important Communication Tools Sales people use on a day to day basis is the Telephone. Telesales can be cost effective and have a huge impact on your companies success.

Our Telephone Training Course will Enhance your confidence when Selling by Telephone, Give you a clear understanding of various practical Sales Techniques, why people buy, provide essential tips to establish your very own personal style and the ability to conduct a successful sales call in a professional manner

Excellent First Impressions and Communication Skills are the vital ingredients to succeed in Telesales. Unfortunately countless Sales opportunities are wasted due to the absence of these vital ingredients.

Telesales Training Courses often encourage scripts to written and then followed word by word on every call. Not only is this repetitious for the Telesales person making the call, it becomes yet another, annoying, impersonal, cold call for the person receiving the call. Telesales Training Courses that promote “playing the numbers game” in this way, de-motivate the Telesales person and reduce there productivity. This is Not a win win situation.

Its no secret that People buy People, but most importantly, people buy from people they like. The Course provides practical Communication tips to make an Excellent First Impression, Listen effectively, ask intelligent questions and build a Excellent rapport with the Client.

 

Receptionist Training